08 - Room 301
Language for giving praise
The boss isn't happy with Tom! But Anna is told 'Well done!' Find out what words he uses to give Anna the praise she deserves...
Intermediate · 160824 · 2016-08-24
The boss isn't happy with Tom! But Anna is told 'Well done!' Find out what words he uses to give Anna the praise she deserves... Language for giving praise This episode explores language for giving praise.
1. Well done.
BBC UK: Well done.
2. You were in a difficult situation and you handled it well.
BBC UK: You were in a difficult situation and you handled it well.
3. Great job. I'm really impressed.
BBC UK: Great job. I'm really impressed.
1. Paul
Good afternoon. Anna & Tom Hi, good afternoon.
BBC UK: Good afternoon. Anna & Tom Hi, good afternoon.
2. Paul
Anna, Tom, room 301 please. Now.
BBC UK: Anna, Tom, room 301 please. Now.
3. Narrator
Welcome back to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into room 301, the place where difficult conversations happen. Perhaps Paul has found out about yesterday's unhappy clients.
BBC UK: Welcome back to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into room 301, the place where difficult conversations happen. Perhaps Paul has found out about yesterday's unhappy clients.
4. Anna
Oh dear.
BBC UK: Oh dear.
5. Narrator
You should be okay Anna. After the way you coped with Mr. Lime, you should be praised.
BBC UK: You should be okay Anna. After the way you coped with Mr Lime, you should be praised.
6. Anna
Really? What do you think Paul will say?
BBC UK: Really? What do you think Paul will say?
7. Narrator
Well, if he is pleased, he'll say things like: Well done. You handled it well. Great job. I'm really impressed.
BBC UK: Well, if he is pleased, he'll say things like: Well done. You handled it well. Great job. I'm really impressed.
8. Anna
And if he's not?
BBC UK: And if he's not?
9. Narrator
Well, I suppose - oop. Here’s Paul now!
BBC UK: Well, I suppose – oop. Here’s Paul now!
10. Paul
Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs. Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr. Lime ordered grapefruits, but got pineapples. Tom.
BBC UK: Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom.
11. Tom
Yes.
BBC UK: Yes.
12. Paul
Were you responsible for these errors?
BBC UK: Were you responsible for these errors?
13. Tom
Well... yes, but...
BBC UK: Well... yes, but…
14. Paul
Look, mistakes happen. But it seems that Mrs. Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.
BBC UK: Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.
15. Tom
I tried my best.
BBC UK: I tried my best.
16. Paul
Hmmm. I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.
BBC UK: Hmmm. I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.
17. Tom
Yeah, well look, she'd been very rude to me.
BBC UK: Yeah, well look, she'd been very rude to me.
18. Paul
If you weren't such a good salesman I would fire you for that. Anna.
BBC UK: If you weren't such a good salesman I would fire you for that. Anna.
19. Anna
Yes.
BBC UK: Yes.
20. Paul
Well done. Not only was Mr. Lime satisfied that his problem would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.
BBC UK: Well done. Not only was Mr Lime satisfied that his problem would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.
21. Anna
I hope so.
BBC UK: I hope so.
22. Paul
You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I'm really impressed. I'm going to... (phone rings)
BBC UK: You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I'm really impressed. I'm going to… (phone rings)
23. Paul
Who's that? Oh no. It's a call from the USA.
BBC UK: Who's that? Oh no. It's a call from the USA.
24. Tom
Oh god!
BBC UK: Oh god!
25. Anna
What?
BBC UK: What?
26. Tom
It's the boss!
BBC UK: It's the boss!
27. Anna
Whose boss?
BBC UK: Whose boss?
28. Tom
Ours! The big, big boss, based in America.
BBC UK: Ours! The big, big boss, based in America.
29. Paul
Shhhh! (on the phone) Hellooo? Ah, good afternoon Mr. Socrates, I mean, er- morning, ha ha, where you are it's ... yes, no, n-yes .... I'm not sure. Mrs. Kumquat ... did she? ... well, it was very unfortunate .... purple, yes .... totally unacceptable .... I will. If you'd like I could .... Mr. Socrates? Hello? Mr. Socrates? Oh, he's gone. Right where was I? Tom, great work. Anna, I'm disappointed. No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs. Kumquat was so angry she even emailed Mr. Socrates. Ok, that’s it.
BBC UK: Shhhh! (on the phone) Hellooo? Ah, good afternoon Mr Socrates, I mean, er- morning, ha ha, where you are it's … yes, no, n-yes …. I'm not sure. Mrs Kumquat … did she? … well, it was very unfortunate …. purple, yes …. totally unacceptable …. I will. If you'd like I could …. Mr Socrates? Hello? Mr Socrates? Oh, he's gone. Right where was I? Tom, great work. Anna, I'm disappointed. No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. Ok, that’s it.
30. Narrator
Phew! What a relief for Anna. Let's listen again to some of the phrases Paul used to praise her: Well done. You were in a difficult situation and you handled it well. So, great job. I'm really impressed. He also explained why he thought Anna had done a good job: You remained calm, friendly and professional. Excellent work Anna. But Tom's mistakes have given everyone a lot of work to do tomorrow.
BBC UK: Phew! What a relief for Anna. Let's listen again to some of the phrases Paul used to praise her: Well done. You were in a difficult situation and you handled it well. So, great job. I'm really impressed. He also explained why he thought Anna had done a good job: You remained calm, friendly and professional. Excellent work Anna. But Tom's mistakes have given everyone a lot of work to do tomorrow.
31. Paul
First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there!
BBC UK: First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there!
Question
In which country is the big boss of Tip Top Trading based?
Answer
America / United States